Cloud Based Platform for Case Management

Written By Reginald .

Client: Global Manufacturing & Services Company
Industry: Energy & Utilities

Challenge:

Client needed a centralized, integrated platform to handle over 100,000 annual field engineering cases and improve visibility into warranty claims. Existing tools lacked automation, real-time reporting, and cross-team integration—leading to delays, inefficiencies, and missed opportunities for cost recovery.

Solution

Led the rapid deployment of a cloud based platform in just four months. The solution automated case intake, integrated field service data with warranty claim systems, and provided real-time dashboards for case tracking and analysis. Built workflows to ensure seamless collaboration between engineering, service, and warranty teams.

Impact:

  • 100K+ cases/year centrally managed with real-time visibility

  • Improved warranty claim processing speed and accuracy

  • Enhanced reporting for faster decision-making and operational efficiency

Reginald .
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